Customer questionnaire for TOKYO KEIKI INC. Marine Systems Company (Repair & Periodical maintenance)

    Please complete the form below.
    When finished, click the "Submit" button.

1. When you call or e-mail us, what do you think about the response of Tokyo Keiki's person in charge (PIC)?
Very good Good Average Bad Very bad

2. How about the correspondence about the vessel visit schedule of our service engineer?
Very quick Quick Average Slow Very slow

 2-1. How about the correspondence compared with the competitors?
Very quick Quick Average Slow Very slow

3. How are you satisfied with the results of the repair & maintenance?
Very satisfied Satisfied Average Unsatisfied Very unsatisfied

4. How about the time spent for the repair & maintenance?
Very fast Fast Average Slow Very slow

5. What do you think about the service engineer who performed the repair & maintenance?
Very good Good Average Bad Very bad

6. How about the time required for the report of the repair & maintenance?
Very fast Fast Average Slow Very slow

 6-1. How about the time required compared with the competitors?
Very fast Fast Average Slow Very slow

7. Are you satisfied with our delivery time of invoice?
Very quick Quick Average Slow Very slow

 7-1 .How about the invoice delivery time compared with the competitors?
Very quick Quick Average Slow Very slow

8. How about the labor and material charges for the repair & maintenance?
Very satisfied Satisfied Average Unsatisfied Very unsatisfied

9. The following questions are about the quality of our products.
 9-1. How do you rate our Gyrocompass & Marine Autopilot quality?
Very satisfied Satisfied Average Unsatisfied Very unsatisfied Don't use

 9-2. How do you rate our Marine Radar quality?
Very satisfied Satisfied Average Unsatisfied Very unsatisfied Don't use

 9-3. How do you rate our ECDIS quality?
Very satisfied Satisfied Average Unsatisfied Very unsatisfied Don't use

 9-4. How do you rate our GMDSS & AIS & Inmarsat & VSAT quality?
Very satisfied Satisfied Average Unsatisfied Very unsatisfied Don't use

10. How satisfied are you with Tokyo Keiki's service provided as a whole?
Very satisfied Satisfied Average Unsatisfied Very unsatisfied

11. Have you ever heard about our MAINTENANCE SERVICES AGREEMENT before?
Already signed Know Don't know Have no interest

 11-1. Do you have any request on our MAINTENANCE SERVICE AGREEMENT?
More ship signed Want to sign up Need presentation Need more info Have no interest

12. Please add any other comments or suggestions about Tokyo Keiki Marine Service!
*Required field
Company Name *
Division Name
Name *
e-mail *